We are conditioned to wanting a Standard and Poor’s “AAA” or Moody’s “Aaa” rating, those agencies’ highest level of confidence that organizations can repay their debt. Those traditional ratings are lagging indicators, however, after-the-fact reflections of what organizations have or h

How do first impressions influence you? For the last few weeks I’ve been even more sensitive than usual to the their impact, probably because of the wide variation in quality that I experienced. Here are a few recent examples: We were fortunate to time a stay at our Florida retreat du