By Kerry Patterson et al
This two-book value pack expands on the concept of dialog that I introduce in my book. Crucial Conversations provides solid, straightforward advice for how to have “crucial conversations” – where opinions vary and stakes are high. Crucial Confrontations builds on those concepts and provides resources for conversations with the added element of disappointment – as in dealing with performance issues, broken promises or violated trust This combo will help you prepare for hard conversations and conduct them in ways that yield positive outcomes while preserving or improving relationships.