Can you remember the last time you were the beneficiary of a “random act of kindness” – an unsolicited, totally unexpected kind act from a stranger?  How did you feel, and how did that affect the course of your day?  Can you remember a time when someone else benefited from your random

Rupert Murdoch pulled the plug on NEWS OF THE WORLD, Britain’s nearly 170-year-old tabloid journal, in the wake of its unethical and illegal phone hacking practices.  As I heard that, I couldn’t help thinking of the analogy about “closing barn doors after the horses escaped.”  Shocked

Do you remember being warned as a kid about “hanging out with the wrong crowd,” and that if you did you were likely to get into trouble?  That was pretty good advice, and it still holds true.  These days I think of that when “bad things happen to good companies” mainly because of the

When I help organizations articulate their core values, the lists look very similar.  I often see values that are variations of integrity,” “honesty,” “service,” “excellence,” “quality,” “trust” and “stewardship.”  That’s fine as long as people really mean those values; after all, the