By Daniel Goleman
This groundbreaking book builds on others’ earlier research and work to make it clear that a significant differentiator – and for some work the most important one – accounting for success is emotional intelligence. Read this book to gain an understanding of five core “EQ” competencies and ways to improve them: self-awareness, managing emotions, self-motivation, empathy and social interaction. Principles are applicable to all life arenas; the chapter on “Managing With Heart” is especially relevant for EQ at work, including the costs and missed opportunities when it is deficient.