With only a few notable exceptions, I’ve been fortunate to sail with very compatible crews. All were interested in the same destination (or no destination in particular,) shared duties (pleasant and unpleasant,) enjoyed each other’s company and gamely faced whatever interesting challe

Earlier this month our church sponsored its annual “Jazz Sunday,” and I thought about the jazz-like nature of excellent leaders and organizations. I am always struck by the camaraderie, communication and creativity of jazz performances. Ensemble members readily share the lead and supp

Most of you have witnessed (and perhaps been victims of) disappointing or even disastrous organizational change efforts. A 2010 IBM comprehensive global study of organizational change initiatives revealed that 60% of them fail; JCP (the retailer formerly known as J.C. Penney) is the l