So what have we learned from the 2016 election season? Whether happy, mad, sad or anxious, it can pay dividends to learn from experiences like the bruising 2016 U.S. presidential election. Here are a few of my takeaways. Character counts. Perhaps above all, this election season reveal

I admire chameleons; many can change colors as a means of adapting to their environment, avoiding predators and pursuing their livelihood (insects mainly.) I’ll admit to having a near life-long interest in reptiles of any kind, but what I admire most about chameleons is their capacity

The first definition of “integrity” in Webster’s New World Dictionary is “the quality of being complete; unbroken condition; wholeness; entirety.” In that context leading change with integrity implies adoption of the broadest possible lens evaluating the merits of change initiatives.

I asked myself that question after attending a recent book launch event by John Taft, CEO of RBC U.S. Wealth Management. John’s new and second book, “A Force For Good,” on one hand strikes an encouraging note about the potentially positive role that the financial industry can and shou

We are conditioned to wanting a Standard and Poor’s “AAA” or Moody’s “Aaa” rating, those agencies’ highest level of confidence that organizations can repay their debt. Those traditional ratings are lagging indicators, however, after-the-fact reflections of what organizations have or h

I am struck by how often two “C” words appear in the press: “compliance” and “crisis,” as in crisis management or crisis communication. Corporations, particularly publicly held financial services organizations, are spending billions of dollars just assuring compliance with ever-increa

Most of you have witnessed (and perhaps been victims of) disappointing or even disastrous organizational change efforts. A 2010 IBM comprehensive global study of organizational change initiatives revealed that 60% of them fail; JCP (the retailer formerly known as J.C. Penney) is the l

“Design is inevitable. The alternative to good design is bad design, not no design at all.” (Douglas Martin) I recently had the opportunity to participate in an excellent webinar about “Service Design” by John Wooden and J Hruby of Fredrickson Communications. Many of the principles th

A new year lends itself naturally to reflection and planning, leading for some to make resolutions. My reflections and resolutions revolved mainly around what to let go of and what to make room for – what’s “out” and what’s “in.”  Of course organizations and their leaders need to make

Yes, I really do mean values proposition, not value proposition. We’re accustomed to thinking of an organization’s or business value proposition – the degree that it meets the needs, wants and requirements of target markets and customers. We pay less attention to how the values of an