On October 22, 1707, four ships and at least 1,400 seamen of Her Majesty’s fleet were lost off the Isles of Scilly near England; the primary cause was miscalculation of longitude. On the night of April 14, 1912, the “unsinkable” luxury liner Titanic sank with a loss of more than 1,500

“Design is inevitable. The alternative to good design is bad design, not no design at all.” (Douglas Martin) I recently had the opportunity to participate in an excellent webinar about “Service Design” by John Wooden and J Hruby of Fredrickson Communications. Many of the principles th

A new year lends itself naturally to reflection and planning, leading for some to make resolutions. My reflections and resolutions revolved mainly around what to let go of and what to make room for – what’s “out” and what’s “in.”  Of course organizations and their leaders need to make

Yes, I really do mean values proposition, not value proposition. We’re accustomed to thinking of an organization’s or business value proposition – the degree that it meets the needs, wants and requirements of target markets and customers. We pay less attention to how the values of an

We were on a nice port tack, but Raspberry Island was coming up fast; we needed to come about. I coached my nephews – one at the wheel and one at the winches – how to execute the maneuver, so soon we were “hard-a-lee,” turning through the wind to begin our starboard tack. There was on

Once again this season, our sloop LOON is serving up life and leadership lessons, and in unexpected ways.  The first this year began when a charterer reported a small fresh water leak at the base of LOON’s toilet – by itself not serious as long as the head’s seacocks were closed, one

I had the pleasure of lunch recently with the former VP of Sales for a $16 million technology company, published author and speaker. Mark Faris freely shares another distinguishing credential: he is a convicted felon for mail / wire fraud and money laundering who did eleven months of

What’s the first thought you have about your work or employer when you wake up? Are you energized, enthused and eager to get on with your day, or just hoping to get through it?  If you’re energized and looking forward to the day, you likely reflect the 21% of nearly 90,000 employees s

by Bill Gjetson (This month’s guest author is Bill Gjetson, who shares my belief that stories play an important role shaping a leader’s and organization’s identity.  After a 30 year career in Human Resources  with Caterpillar, Bill is now engaged in experience-based leader

We pulled out a time-honored family recipe over the holidays, and that got me thinking about what a recipe for success in 2012 might be.  I tried to follow the criteria for most good recipes: they should be relatively simple and clear, employ what is ideally at our disposal, allow for